My account has 2FA verification enabled, but the login page doesn’t show this verification. I can’t log in with my password, and I can’t contact OpenAI customer service either; your interface only shows AI replies.
Hey @hui_xie, yeah that error can definitely be confusing. From the screenshot, it looks like the login is failing because the authentication method doesn’t match the one used when the account was originally created. For example, if the account was created using Google, Microsoft, or Apple, signing in with a password will trigger that error.
The best thing to try first is logging in using the same method you used during signup. These guides explain how authentication works and include a few troubleshooting steps that might help: Can I change how I log into my account (authentication method)? and Authentication troubleshooting FAQ.
If the issue continues after trying those steps, please reach out through the Help Center so we can investigate further. When submitting the request, make sure to contact us from the same email address associated with the account and include a screenshot of the error message, which will help the team look into what might be happening.
-JS
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