Your account is protected with multi-factor authentication. Please login with username & password to provide the verification code

Your account is protected with multi-factor authentication. Please login with username & password to provide the verification code.

I am unable to log in due to the above error. Can you provide me with information on recovery methods and help documentation?

※I don’t even remember turning on multi-factor authentication.

Hi!

When multi-factor authentification is enabled for an account you get a recovery code, in case you loose access to your device where you get the verification code.

If you don’t have either, the device or your code, then you are essentially locked out of your account.

You should contact help.openai.com and explain the issue.