My name is Dilnei, and I have been using the OpenAI API for the development of a chatbot. Recently, I started receiving an error message that says: “You exceeded your current quota, please check your plan and billing details.” However, upon checking my account, I noticed I still have available credit.
Here are some details that might help you diagnose the issue:
Username/Account ID: dilnei.soethe@gmail.com
API Key: sk-ox8o
Recent Usage: Only via web, I haven’t used the API.
Date/Time of Errors: I began receiving the error message on 02/09/2023 at 02:30, and it has been ongoing since then.
I would greatly appreciate it if you could help clarify this situation. I am eager to continue using the OpenAI API for my project and want to ensure I am operating within the established limits.
Is this a pre pay account? You mentioned credit so lets assume so, are you sure that you have actual credit or are you looking at the usage limit? is the amount $120? If so then that is the maximum spend limit and not the credit.
Ok, I think the only option at this stage is to use help.openai.com and use the bot in the bottom right corner to leave your contact details an let them know about this issue.
One solution that has worked when an account has been unexpectedly cut off from using prepaid credits is to ensure that in your account billing preferences you have filled out an address and other applicable information, ideally matching the card.
Having the same problem. Added credits to my account, trying to develop an assistant and I keep getting quota exceed error messages. I just submitted a support request, too, will update here if I hear anything back…
Hi there - Another user reported a similar issue yesterday. After he created a new API key and waited a few hours, it worked for him. Perhaps you might want to try that as well. Sometimes there can also be a time lag until new funds are properly recognized and become available for use.
