Greetings all, apologies if this is the wrong place to post this (if there is any) but I find myself in quite a pickle.
I have a $17 bill to pay with OpenAI. My card which has worked fine in the past for 9 previous months is no longer working.
After contacting my bank, they are adamant that OpenAI is attempting to bill over $800 for this $17 transaction, which is why the payment is repeatedly declined.
I’ve contacted support and have been informed of about a weeks wait before I receive a response.
Here’s the kicker. I am using this account to perform work and provide services for clients, I have taken every precaution to be good with my invoices and now I am completely lost as an OpenAI customer.
This leaves quite a bitter taste, am I to forfeit my dealings with OpenAI ? Is there no way to communicate with a support team? I’ve been a paying customer for months… Surely committing to open ai as a service provider should come with better support than this…
Hi there, thanks so much for your reply. I spent the day on the phone (fuming at them haha) so they had quite a thorough look, according to them…however I shall keep the post updated, I’ll check in with the bank again tomorrow.
My bill is $17 and the bank says the failed charges on my account for OpenAI are around $860. Wild
Yea I had a look at usage and everything lines up with the work I’ve done, I’ve actually got a $17 hard limit as well. And I’m having a blast building UI’s for the new Assistants so I’m just itching to get back to work