How to fix the “Rate Limit Error, error code: 429”

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We have contacted you to ask for your cooperation in resolving the errors that occurred when using the API.

The details of the errors that occurred are as follows.

【Error display content】

Failed to execute: [openai] Rate Limit Error, error code: 429 - {‘error’: {‘message’: ‘You have exceeded your current quota. Please check your plan and billing details. Please refer to the documentation for more information on this error: https ://platform.openai.com/docs/guides/error-codes/api-errors.’, ‘type’: ‘insufficient_quota’, ‘param’: None, ‘code’: ‘insufficient_quota’}}

I would like to resolve the above error, but could you tell me the cause and solution?

This error appears when using the OpenAi API in the Dify chatbot app.

【Problem prediction】

After investigating various things, it seems that this error is due to rate limits.

At the moment, the usage stage is

Tier 2 $50 paid, more than 7 days have passed since the first payment was successful $500 / month

Does this mean that I can’t use Dify’s chatbot unless I upgrade to Tier 3?

Also, if I upgrade to Tier 3,

Tier 3 $100 paid, more than 7 days have passed since the first payment was successful $1,000 / month,

if I pay $100, I will be upgraded to Tier 3 and the problem will be solved?

By the way, the fees I have paid for using the API so far are as follows.

Valid from September 1, 2024 $35.00 / $35.00

Valid from August 20, 2024 $10.21 / $20.00

  • I have paid a total of $55 and am using the API.

However, at the moment I am using it for about $10 and I have a balance.

Since I have not yet reached the stage of using the API within the monthly message limit of Dify,

I think that the cost of using the API is low and it is difficult to practically achieve the requirement of upgrading to Tier 3 using the API.

If the amount transferred by the API exceeds $100, is it possible to upgrade to Tier 3n and use Dify?

Or

is there another way to resolve the rate limit error, error code: 429?

Sorry for the long post.

I would appreciate it if you could respond.

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“I also encountered this problem.”

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Everybody that didn’t first fund their account and then waited a while for payment processing, or who has run out of API credits encounters this problem.

  • tip: don’t initially fund with all of $100, or you won’t be able to add more after a week wait to then upgrade the tier. Put in a smaller amount to cover that week’s usage and to try out the API.
  • be very wary of placing your API key into other sites or software - or risk getting your balance stolen by illicit usage.
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I see…
I hope the problem is resolved.

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Dear Jay

Thank you for your reply!

I was in a bind because I didn’t understand, so it was very helpful.

I apologize for the trouble, but I have a few more questions.

[Question ①

So, I currently have a total of $55 deposited, so if I don’t deposit $100 and deposit $45 instead, is that correct?

[Question ②

Is it possible for the Rate Limit tier to be downgraded if the API is not used for a certain period of time after upgrading?

*In Dify, a certain amount of credits can be used, and after the credits are used, the API is used, so there is a possibility that the amount of API used each month will be small

I apologize for my lack of understanding.

I would be grateful if you could teach me again.

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(1) If your account credit balance is currently showing $55 (or anything greater than zero and greater than the estimated API call cost), then you do not need to add more money to use the API.

Tier

If you made that payment and/or others all within the first week, then, for rate limits and monthly limit, it will take another small payment to recalculate the next usage tier you qualify for after the 7 day waiting period.

The problem can be that people making an initial $100 maximum payment cannot pay more until they spend down their balance.

This topic’s error

  • If you used all your credits and get a 429 error, then of course add another payment.

  • If you have a credit balance and can’t use the API, recheck all factors such as using the correct organization and project in API interface and check the budgets you can set yourself, and the matching environment variables in using the API,

  • Then send a message to the platform site’s “help”.

(2) The usage tier is based on all past payments when making a new payment (which is also considered in the tier recalculation done only during a payment). It does not currently downgrade from inactivity nor old payments aging out of consideration.

API credits expire after one year, so do not over-purchase.

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Thank you for your reply again.

We will check the above information and take appropriate action.