I’m looking for advice from anyone who has successfully reached through to sales to enable Zero Data Retention (ZDR) when using the API (the process described in the docs, which I can’t link to here).
I’m building an edtech product deploying into U.S. K–12 schools, and district security reviews require confirmation that our LLM provider supports ZDR so prompts and outputs are not retained beyond the request lifecycle. This is tied to FERPA and COPPA compliance for student data.
The documentation says to contact Sales about ZDR eligibility. I’ve submitted the Contact Sales form multiple times over the past two months and only receive automated replies pointing back to the same documentation. I also contacted OpenAI support, who said the request was routed internally but I haven’t heard anything further.
I tried reaching out to the BAA team as well, as suggested by other messages in this forum. They responded that BAAs are only for healthcare use cases and directed me back to the same sales contact form.
This is now blocking deployments with schools that are otherwise ready to onboard.
If anyone here has successfully gone through the Data Retention / ZDR approval process, I’d appreciate any advice on how you were able to reach the right team or move the request forward.