**How OpenAI Support Invents Its Own Billing Rules**

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Oh, there are more people with the same issue. Nice.

How do I get hold of billing support for OpenAI?

I have an issue with the billing on my OpenAI API, I have prepaid credits loaded, but my latest bill will not deduct from the prepaid credits and I am about to be suspended. I am shoulders deep in a big project and I can’t afford to be suspended and miss my deadline. I have tried the help feature on the API page but my messages go days without even being seen by anyone. Who can I contact, and how, to get help with this?