How do I increase rate limits when I've been given openai credits?

Hello everyone, I was wondering if I could just buy credits to move me up in Tiers? Because I’m on the free tier due to the fact we have openai credits that we received for being a startup. However, the rate limits are really impacting us, is there a way to get into the higher tiers by purchasing the credits even if we have some already?

Thanks in advance.

Welcome to the community!

Unfortunately, the system looks at actual money spent. Your best bet is to reach out to support, or to prepay some credits to get you into the tier your want. :frowning:

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Hey, what you should do is request a rate limit increase. As a Microsoft Starter member, you should have already gotten a rate limit increase, but sometimes it messes up.

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Thank you @grandell1234, much appreciated.

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hi @jsalang , were you able to request the rate limit increase? How did you go about it?

I spent time looking for where to submit a request, I used the support widget which gave me a link to a google form that’s apparently been de-commissioned.

Hey @flash1, I submitted a request awhile ago so far no luck. For now, we use it for stage. I just followed the usage tier requirements on my personal email without the credits. Utilizing the credits doesn’t seem to count for $ spent requirement, I even paid for additional credits.