I’m facing an issue and would appreciate your help or advice.
I registered my OpenAI account about two years ago using my work email address, which has since been deactivated after I left the company. Unfortunately, I no longer have access to that email.
Here’s the problem:
I can still log in to my account using my two-step authenticator, but I’m unable to receive any verification codes sent to the now non-existent email address.
I’ve accumulated two years’ worth of valuable chat history and data that I cannot afford to lose.
OpenAI Support has informed me that they cannot transfer data or switch the email address associated with the account.
I’ve been told that I can export my account data, but this feature only sends the export link to the registered email—one I no longer have access to.
Does anyone know of a way to:
Retrieve/export my data without access to the registered email?
Change my account’s email address while keeping all chat history and subscription details?
I’m willing to provide proof of identity or any other required details to verify my ownership of the account.
This data is incredibly important to me, and I’m hoping someone in the community might have encountered a similar issue and found a solution. Any help or suggestions would mean a lot!
No, I use that for personal purposes and not for work-related tasks. Regarding access, the company has removed my work email address, so it no longer exists. I even confirmed this with my manager.
Does this imply that out of millions of OpenAI users, no one has ever lost access to their email, and there is no process in place for such situations?
Thank you! I’ve already done that, but it seems this might only apply to the community account and not the original one. Let’s wait and see if it updates later.