Hello, I've tried multiple times but the payment keeps failing, and there isn't more information provided

API
1

Hello, I’ve tried multiple times but the payment keeps failing, and there isn’t more information provided. I’ve also checked with my bank and they confirmed that my card is working normally. I haven’t encountered any issues with my other subscriptions.

I will try using a different card, but can you please explain why this is happening? What could be the reason for the payment failure?

INVOICE 2390253E-0001

2

Welcome to the forum. Unfortunately, we can’t answer account problems here.

Your best bet is to go through the help process here…

Good luck!