The same question, so how can I solve it?
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I am also experiencing this problem, I cannot upload PDF to my personalised chat as a knowledge base. Huge problem as I need it for my work. Please fix.
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the same,I want to know if this problem are related to the user’s region.
GPTs is not able to work properly at all. the create fonction to update our gpts is gone and we are claiming for news and situation to be fix with no success.
If ChatGPT Plus can’t be used continuously, Claude can replace ChatGPT in coding
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Hi! The system hasn’t been processing any documents for the past two days. It would be great if the issue is resolved quickly, or if not, I expect a refund for the service that is not working!
The same
I am in Asia and I have tried multipul VPNs; it still doesn’t work at all
Same issue here!! Don’t understand why
They replied today and told that they are trying to find its root cause and solve it. Told to keep patient. This is their priority to solve it.
Looks like OpenAi do not want to solve it. Many people emailed them but they replied with some generic solution that does not work at all. They dont care actually .
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Meaningless, it doesn’t work.
OPENAI even don’t care about this question
So far, there is not any response at all
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What are you all doing, OPENAI staff? The issue of being unable to read images and documents has been going on for a week and still hasn’t been resolved. Are you intentionally preventing customers from using them? Is it to drive customers to competitors? Are you guys stupid? Solving the after-sales problem of a customer who paid $20 is more important than any other job you have now. Hurry up and handle it. You have collected the customer’s money!
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Hello Boss 
,
This is part of an email I sent earlier to the OpenAI team, in which we organized several issues and captured screenshots for each of them. We also recorded a video using NVIDIA’s screen recording software. In the process, we discovered that OpenAI had replaced the models for some Plus users who were experiencing issues. You can refer to the video link and images I have provided to understand the situation.
Although it is unclear whether this is intentional on OpenAI’s part, this negative issue has persisted for over a week, and they have yet to provide any explanation. Of course, I do not wish to make any accusations against OpenAI, but the lack of any explanation thus far is concerning.
video：bug explanation video.mp4 - Google Drive
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牛啊哥们，你真有耐心，不像咱只会喷OPENAI 
OPEN AI出来道歉赔钱！RNM退钱
！！！
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I have the same issue as well. It’s more of a hit-or-miss and it’s bugging me for at least a week or more!
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I am a paid user. When I upload images or ask for internet usage, 4o decides it “can’t read” images, look at files, or look at the internet. It’s a shame since I use chat as a crucial part of my daily workflow, and the lack of image and file analysis really makes it nearly impossible to use efficiently.
Very disappointed.
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