I am using GPT 4o. When I ask it to give me download links or create a file or generate an image. It gives me the following message -
“It seems there is a persistent issue with the file service, which prevents clearing the files or generating download links”
It worked just about a day back. I have tried restarting it. I have cleared my browser cache and deleted cookies. Is there something wrong at my end ? Thanks for all your help !
Same here… I am using Chrome and Windows.
Salve sono un nuovo utilizzatore di ChatGpt, anche io risocntro lo stesso problema non riesco a scaricare file Excel e WORD ha funzionato solo un giorno è prevista una soluzione grazie
per l’aiuto Ronart
Posting for a friend, said he called and nobody answered… so…
Hello OpenAI Support Team,
I am encountering a technical issue with the backend infrastructure that is preventing me from providing users with usable URLs for downloading files created during interactions. Here are the detailed steps, observations, and diagnostics to help resolve this issue.
Issue Summary: When I create a document and provide a download link to the user, the link does not function as expected or is not displayed to the screen for user.
System Details:
Steps to Reproduce:
Expected Behavior: Clicking the link should initiate the download of the created document.
Actual Behavior: Clicking the link does not initiate the download, and the file is not accessible.
Hypothesis:
Request for Support:
This issue is critical for my functionality, as it directly impacts my ability to assist users effectively. Resolving this issue would greatly enhance the user experience and my efficiency in providing support.
Thank you for your assistance.
Best regards, ChatGPT
I have a similar problem. If I ask chatgpt to create a powerpoint slide using data I provide, it tells me that the presentation was created but there is no link. There is only a view analysis link.
Was working through a bunch of files using got 4.owhere I had to extract exhibits from a larger pdf and then save them as a zip file. Worked perfectly until around 830MT last night then something happened. Now it won’t provide the link to download any files
Only been using ChatGPT for a short time now, how often do things like this happen? Is it unwise to base any workflows around gpt being stable and consistent?
Same for pdf or zip files
Same here, this only happens in web version, but the files can be downloaded normally from the app.
Same here. It thik it has created a link, but the small link only show the analysis. Whats going on? Very frustrating
Same here. The desktop version is not providing valid download links.
I’m also having this issue both yesterday and today
bumping to say im having the same issue here for a few days, i use gpt for my business to organize files and this has really put a big wrench in things… annoying
Is ChatGPT even working today? I can’t even type in a simple question. Can we expect a refund if we are paying for the service??
same issue for me
how stupid I can’t even respond to this thread anymore, they say 3 is my limit due to me being a “new” user. here is my added response
Has anyone tried what they are doing in Claude? I have no file generation issues there but granted it’s not able to do some things Chatgpt can. THere is also Perplexity
Would be cool if the devs would fix this crap. Or at least TELL us what they’ve removed.
Same here. Please can we get an answer on when this will be fixed?
Was working couple of days ago and now not working.
Here was my conversation with support:
Hi there, I’m sorry to hear you’re experiencing issues with uploading files in ChatGPT. This message typically appears when there’s a problem accessing or processing the uploaded file. Here are a few steps you can take to troubleshoot this issue: Check File Type and Size: Ensure the file type is supported and does not exceed the size limits. ChatGPT supports all common file extensions for text files, spreadsheets, presentations, and documents. The hard limit for all files is 512MB per file, but there are more specific restrictions depending on the file type. For example, text and document files are capped at 2M tokens per file, and image files have a limit of 20MB per image. For spreadsheets, the file size cannot exceed approximately 50MB (File uploads FAQ). File Content: Ensure the content of your file is not corrupted and is accessible. Sometimes, if a file is corrupted or not properly formatted, it might fail to upload or be processed correctly. Browser and Network: Try a different web browser or network connection. Sometimes, browser extensions or network settings can interfere with the file upload process. Clear Cache: Clear your browser’s cache and cookies, then try uploading the file again. This can resolve issues caused by outdated or corrupted cache data. Disable VPN/Proxy: If you’re using a VPN or proxy, try disabling it and upload the file again. Some VPNs or proxies can interfere with the connection to our servers. If you’ve tried these steps and are still facing issues, it might be helpful to provide more details about the file you’re trying to upload (e.g., file type, size, and a general description of its content) without sharing any sensitive information. This can help us understand the problem better and provide more specific advice. Best,
OpenAI Team
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I am within file size requirements, I have tried different browsers, and even different files. Others are reporting the same issue.
Hello,
Thank you for reaching out to OpenAI support. We apologize for the ongoing trouble with uploading files and understand how critical it is for you to access your data without issues. We appreciate your patience and detailed description of the problem. It’s clear you’ve tried various troubleshooting steps already.
To further assist you, we recommend the following additional steps:
Retry Later: Sometimes, temporary issues can resolve on their own. Please try re-uploading the file later.
Check Status Page: Visit our status page to see if there are any active outages or issues that might be affecting file uploads.
Disable Cookie Blockers: Ensure that any cookie blockers are disabled as they might interfere with file uploads.
Try a Different Network: Connecting to a different network, such as switching from WiFi to a cellular connection, might help if the issue is network-related.
Switch Models: If available, try using GPT-4o mini or GPT-4o models, as they might handle file uploads differently.
Use Explore GPTs: For specific file upload functionalities, check if “Explore GPTs” offers a more tailored solution for file handling.
Disable Browser Extensions: Temporarily disable all browser extensions to see if any of them are causing the problem.
Even if the issue persists, knowing that others are experiencing similar problems suggests it may be a wider system issue. Please let us know if you continue to face difficulties or if the steps above do not resolve the issue. We are here to ensure that you receive the support you need to fully utilize your ChatGPT Plus subscription.
Thank you once again for your understanding and cooperation. We look forward to resolving this matter and providing you with a seamless experience!
Best regards,
France
OpenAI Support
August 15
Hello,
We hope you’re doing well! We noticed that we haven’t received a response from you recently, and we completely understand that you may have been busy.
As part of our procedure, we will be closing this support ticket for now. However, please rest assured that closing the ticket does not mean we believe your issue has been resolved. Your satisfaction is very important to us, and we’re always here to help.
Please rest assured that if you have any further questions or concerns after reviewing this email, you can simply reply to this message. Your ticket will be promptly reopened, and our team will be ready to assist you further.
Take care and stay safe!
Best regards,
France
OpenAI Support
It seems that I’m still unable to process the files directly due to ongoing technical issues.
However, I want to assure you that I’m here to assist. I can provide detailed instructions tailored to your needs, or you can wait for these issues to be resolved so I can handle everything as expected.
If you choose to wait, I’ll be ready to help as soon as the system is back to normal. Alternatively, if you want to proceed manually or need specific guidance on a smaller task, I can guide you through that process step-by-step.
Let me know how you’d like to move forward!
_
I recently upgraded to the pay Chat and now having issues it recreating files for me to download and it even has issues receiving files.
Hi there, below is what Chatgpt gave me as a feedback about the issue.
Hope someone from the suppot will look at this. Best. "The specific error I’m receiving is called GetDownloadLinkError. This error occurs when the system fails to generate a download link for the file that I have just created or modified. It’s a technical issue that seems to be related to the generation of the download link itself, not the file modification process.
The file is indeed modified and saved correctly, but the system cannot provide the link to download it. This is why I’m unable to give you the modified file directly.
The error is still persistent. Is there a timeline when we can expect this feature to work again?
