Failed to load subscription

ChatGPT
1

Hi! My chatGPT says that:
Failed to load subscription: Something went wrong. If this issue persists please contact us through our help center at help.openai.com… Contact support@openai.com if error persists.
What can I do to solve this issue?
Thank you!

2

I have the same issue with my Pro account any updates or steps to follow in cases like this, the error message is not really helpful

3

I open a new new window , my avatar was not in my profile so I signed out from that half baked session and sign in again and it working

4

same thing happening on plus membership

1 Like
5

same here now:

failed to load subscription: Something went wrong. If this issue persists please contact us through our help center at help.openai.com… Contact support@openai.com if error persists.

6

having same issue for people in my org.

7

logged on, temporary only error chat, all previous sessions gone. “Failed to load subscription: Something went wrong.” Incognito, new window, new browser, etc, same symptoms.

8

Same here. Nothing works with my account logged in.

9

same here. :sob: it just kicked me out as i was using it

1 Like
10

same happening to me right now

edit: it’s been resolved now- 4.16pm CT

11

Got the same issue, I sent an email to support, waiting for an answer. I tried different wifi, different browser and private mode but nothing works

1 Like
12

its back its back its back!

1 Like
13

Failed to load subscription: Must be part of this workspace to perform this action. Contact support@openai.com if error persists.

same issue, anything update ?

14

I have the same problem for several days now. Tried incognito mode, different browser, different computer, but nothing helped. Wrote to OpenAI support, they responded and asked me to sent a video, which I did, then nothing for several days. Pretty poor support.

Anyone had any more luck solving this problem on their own?

1 Like
15

For me it happens when I sing in from 3 devices in a short time, ofr inta my mac, phone and windows. What have work for me is to signout from all and then sign in again

16

So a verified solution - Go to settings - Security - Logout of all devices - Login Again , worked for me ! I think the same happens because we logged in from multiple devices.

17

Hello. I am having the same issues. I tried the recommended solution from @grindhustleearn, but the issue persists.

18

same issue today as of now