I have two OpenAI API accounts created on different laptops. When I log in, neither account requires an MFA code on the laptop where it was created. However, both accounts require an MFA code when logging in from a laptop other than the one used for their creation. Specifically:
1. The account “abc” was created on pc-abc, and the account “def” was created on pc-def.
2. Logging into “abc” on pc-abc does not require an MFA code, and similarly, logging into “def” on pc-def does not require an MFA code.
3. However, when logging into “abc” on pc-def, OpenAI requires an MFA code.
4. Both “abc” and “def” have MFA disabled.
5. Furthermore, the “def” account does not receive any verification emails.
It can be the cookies, oauth tokens, and local data on the browser. You could use a different web browser, like a standalone install of Chromium to ensure data separation.
It can be the connection method and location. For example, across the country, I got an unwanted and unsubscribed “we emailed a code” persistently. Then needing to grab my laptop that luckily had my password mangler to log into the given email account remotely with its own two-factor. You can connect with the same method and device again.
It can be further “safety”, like the Arkose script that runs crypto-like proof of work on your browser and has you solve incorrigible puzzles, also loading your browser up with data. Or the Cloudflare firewall, tracking credentials to IP addresses.
Safety: Blocking unexpected patterns of account use, or rather, challenging attempts to share accounts.
It can be OpenAI doing their darnest to lock people out of their own accounts, foisting unannounced challenges against users who didn’t opt in, along with inability to change the email address or phone number despite how often those change for individuals or organizations, with deniability and uncaring. You stopped paying for iCloud plus emails, or want to get grandma off AOL? Didn’t port your phone number? You got acquired and migrated to a new domain? Forgot a two-year-old password? Sorry.
If the service is trying to limit to one session and one login, you can try to log out of the account before logging in elsewhere.
There’s a hundred complaints about not getting the emails here on the forum. “fixed” but not fixed.
You can double check that email in your account. Then at the login screen after you log out, try a “forgot password” to also get an email sent about the account, to see if that method for OpenAI mailing you is received.
I’m sorry, but the email address is correct, and even if I try “Forgot Password,” the email doesn’t arrive. There’s also no email in the spam folder.
Emails sent from other mail services are being received.
The only browser I can log in with is the one on the computer where the account was created. That browser doesn’t require MFA authentication.
I believe you. You can contact OpenAI through “help” in the platform site, and then send your problem report through messages for the account issue about email reception.
Then join this forum topic or many others about newly-foisted email challenges not being received.