Enterprise Workspace and API access randomly disabled

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My Enterprise workspace was randomly deactivated yesterday and I’m not sure how to get it reenabled. We purchased 20 annual licenses this year that don’t come up for renewal until January. Yesterday, Aug 9, the workspace was deactivated for me and 20 of my employees. I reach out to support and bots give me bad answers. They don’t see the actual mistake on their end.

Any advice on how to shake the tree and get a little attention on this?

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Hi!
Are you sure it’s an Enterprise account and not a team Account?
If the answer is yes, you should contact your personal account manager from OpenAI.

Otherwise you will need to reach out to help.openai.com because we cannot help with account issues here in the community.

Sorry to hear that you are running into such an issue. I hope it gets resolved quickly!

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