Don't read and analysis Pdf and word document

Since two days ago, I have been facing an issue with uploading PDF or Word documents to ChatGPT, as it can’t read or analyze them and shows an error.

What kind of error?

can i see a screenshot? Thanks.‎‎‎‎‎‎‎‎ㅤ‎‎‎‎‎‎‎‎ㅤ

It appears we’re still facing challenges accessing the content of the brochure you’ve attempted to upload. This persistent issue might be related to the file’s format or an underlying technical limitation.

Please see the screenshot of my error.

I utilized my phone’s hotspot for internet access and employed a VPN to alter my IP address, during which I encountered no issues. However, when I switch to my home Wi-Fi, the problem persists. What could this imply? This issue began recently, specifically two days ago, and I am uncertain about how to resolve it.

Maybe try network reset

Select Start > Settings > Network & internet > Advanced network settings > Network reset

Looks like it is a problem with your ip address, contact with