There seem to be a glitch, we upgraded to the Team Workplace, however after doing so it wasn’t what we needed so eventually each person in the team had to have their own account.
But when we reversed back we lost most of settings, including domain verification status, now when we try and verify domain it just doesn’t let us do it as it seem to think its connected to an acocunt.
Really need help. For reference our domain is softwarehouse.au
A domain can only be associated with a single account, so you cannot have the same verified domain for each of your accounts.
Hello, i have a similar problem, i reluctantly deleted my old paid account because their was no ‘log out of everywhere’ option at the time. However the GPTS are still active and my domain name is still connected to the old ‘deleted’ account and i cannot connect my domain to my GPTS in my new paid account.
I honestly thought deleting would delete the connection. Will i ever be able to reclaim my connected domain so i can attach it to my new account?
Unlikely.
Ok, thanks.
The message here for anyone searching, is that deleting your account doesn’t delete your GPTs, so delete those first and unconnect your domain name (if that’s possible) and then delete your account.
Otherwise you will not be able to use your domain name a second time and the GPTS you made will be forever functioning with your domain name as the creator and you will not be able to ever control them.
Hi!
Have you tried reporting your own GPT?
In the second step you can provide a reason for reporting and there you explain your situation.
Keep us updated if this works!
Oh nice, i’ve tried support a couple of times to no avail, but i like this idea, not sure it will get my domain back but it might remove the gpts, which would be something.
Will try the approach on one of them to start and see how it goes. cheers for the idea.
Checking back in for reference.
The reply from openai was something along the lines of, we have looked into it and it doesn’t merit changing.
That was it really, somehow built in.
The message was if you link your domain name to your custom gpts, remember to delete your custom gpts, and try and unhook your domain name from openai before deleting your account.
i think that’s a fair summary.