Hello OpenAI team,
I’m writing to report an issue with the DeepResearch feature. I attempted to use it twice, and each time, the request was processed but I received no output — no error, no result, just silence.
I lost two DeepResearch credits because of this, and I’d like to request a refund of those two failed attempts. I rely on this feature for academic work, and this has caused me a great deal of frustration, especially given the limited monthly quota.
Please look into my account history to verify the failed attempts and issue a credit refund accordingly.
I tried accessing https://help.openai.com and the request form, but I encountered a “That page doesn’t exist” message. I also tried using the in-app chat button on mobile, but it didn’t work. I’ve done my best to follow all instructions but have not been able to reach support directly.
Thank you for your understanding and your help in resolving this issue.
Sincerely