Same Here, i pay the pro since a very long time. Can you Please help me?
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same issue here, Paid for plus, not being able to do video due ānew accountsā
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Checking back in- OpenAI, how is the work toward the partial refund coming along?
Thatās an easier task that your team can accomplish before tackling the technical hurdles ahead. If you accept money in exchange for services, but you donāt provide the services, typically an honest merchant will realize they probably shouldnāt hold onto that money.
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Hi @obsidria and all,
For any refund requests, please write into support@openai.com. If you run into any issues there, let me know and I'll look into it!
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Thing is we have signed up wanting to use the video. Is there any sort of rough timeline. Will it be a couple of days? weeks? months? years? Just a āWe are looking into itā is not helpful when it has already been going on for 2 weeks.
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same here, I litterally just purchased for the video feature
I got exactly thisā¦ literally just bought it to access the video thing
Video generation is temporarily disabled for new accounts
Also for my account. 
I played around with image creation yesterday the 3 free images you get a day and decided to pay and try videoā¦butā¦yes it does not work.
When would new users be added to this? Should I just refund for now?
I see that this issue is ongoing for quite some timeā¦damn
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Responding for all to see that OpenAI did indeed facilitate my request for a partial refund. Iām very impressed and grateful. Thank you kindly for the support and following up with resolution.
Itās disabled for me as well - paid Plus user.
I just paid Plus, for video generation, and the video featured is disabled. That is actually why I upgraded, since ChatGPT told me I can access video features with a Plus membership, also when paying, it says that I have access to the video generation. Can I get help with this, please @OpenAI_Support Thanks
I have the same issue- been a paid Plus user for over a year. Can I get help with this as well?
Been having the same issue. Plus user
Same issue here.,ā¦disappointing.
just paid Plus, for video generation, and the video featured is disabled. That is actually why I upgraded, since ChatGPT told me I can access video features with a Plus membership, also when paying, it says that I have access to the video generation. Can I get help with this, please @OpenAI_Support Thanks
Same here, had a plus account for ages and just set up Sora but getting this error, very disappointing having been a paid subscriber for a long time
Same here, had a plus account and just set up Sora but getting this error, very disappointed, when you can fix this?
Update:
Sora is now working for my Plus account. I posted here only a few days ago and had not followed up until today. Tested Sora and have access to video creation now. Easter Miracle!
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Same issue here. Got a plus-abo and have been waiting for days to be able to create videos.
Subject: Concern Regarding Missing Sora Videos for Plus Users
Dear Sora Support Team,
Iām writing to express my concern regarding the unavailability of Sora videos for Plus subscribers. When I subscribed to the Plus plan, there was no prior communication or indication that these videos would not be provided as part of the subscription.
As a paying user, I expected access to all promised features and content, especially the Sora videos, which were a key factor in my decision to upgrade. Iād appreciate clarification on this matter and a timeline for when (or if) these videos will be made available to Plus users.
Looking forward to a prompt response and resolution.
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