Welcome to the dev Community! @baaesemohammadwaali
Just to make sure I’m understanding: when you say Codex + Google, do you mean a Codex Skill was trying to access Gmail/Google data as part of a workflow? Or were you using ChatGPT’s Gmail connector directly?
The screenshot clearly shows that the user is attempting to install a plugin in Codex, which is part of the new update. However, your response comes across as if there’s uncertainty about how your own feature works, which only adds confusion for the original poster.
I’m facing the same issue, and it appears that several other users are experiencing it as well within Codex. It would be helpful to address the plugin installation problem directly rather than reframing it as something else.
Yeah Actually I am trying to install plugin in codex and it shows this error.
Hey that definitely sounds off, especially if it was working fine for you just last week.
Could you please go ahead and create a support ticket for this? When you do, it would really help if you can include your account email and any relevant details/screenshots of what you’re seeing so the team can take a closer look.
Once that’s done, feel free to share the case ID here and I’ll keep an eye on it and help move things along.
~Smith
Has this issue been resolved? I am encountering a problem while installing the Google Drive plugin in Codex. I also attempted to use the CLI, but I received the same response.
Hey Kush, welcome to the community!
Thanks for flagging this. Could you share a bit more detail on the error you’re seeing (exact message, screenshot if possible)? That’ll help me understand what’s going on here.
Also, if you haven’t already, please go ahead and create a support ticket and feel free to share the case ID here so I can help keep track.
Appreciate it!
Hi,
You can create a support request through the Help Center here:
I also wrote some general tips in another thread about what to include when contacting support and OpenAI Support replied there too, so it may be useful for you:
In short: include the account email, screenshots, exact error message and a clear description of what you tried.
i also face this issue. any solution of this?
Hi @TotoPaul, sorry to hear you’re facing the same issue as well.
If you’ve already created a support ticket, please share the ticket/case ID here so that I can take a look at it further from my end.
~Smith
today is 18/5, i have the same problem
Hey @cyan10
Could you please create a support request through help.openai.com and share the case ID here? I'll take a look at it internally and help get this resolved.