My Codex Cloud credits disappeared from the analytics page.
The remaining credits suddenly became 0, but the usage history does not show corresponding consumption.
I already checked workspace/org switching and the credits are still missing.
Please verify:
Attached:
screenshots of analytics page
Thanks for flagging this. This looks like it’ll need an account-level investigation from the Support team.
Could you please create a support ticket and share the email address linked to your account, along with any screenshots showing the missing credits? That should help the team take a closer look at what happened.
~Smith
I found the completed payment record for the Codex Cloud credits.
Important:
This was not a pending authorization.
The payment was fully captured/settled by OpenAI.
Transaction details:
Date: 2026-04-24 16:47:01
Amount: KRW 102,607
Approval number: 00427271
Card ending: 3997
However:
the purchased Codex credits disappeared
analytics usage history is missing
no corresponding receipt email was received
This strongly suggests a billing ledger or account linkage issue on the Codex Cloud side.
Please escalate this for manual transaction lookup and ledger restoration.
Additional clarification:
The issue is not limited to a single missing purchase.
I had significantly more remaining Codex Cloud credits than the most recent payment amount.
What appears to have happened is:
my existing remaining balance disappeared
usage history does not match the balance reduction
analytics/ledger state appears inconsistent or reset
I can confirm:
at least one completed payment transaction exists
the current displayed balance does not reflect my actual remaining credits before the issue occurred
Please investigate the full Codex Cloud credit ledger history for my account/workspace rather than only the most recent transaction.
