ChatGPT Business conversation search has been broken for my account for at least two weeks. Known conversations still exist and can be opened directly, but searching for exact words contained in those conversations either returns no results or returns unrelated conversations. I verified the proble…

**FYI, Here is the latest which is not helpful. Would appreciate if they identified it as a bug and letting us know if they are working it rather than just paying lip service. For all I know, they could have just filed it under “Open in 2028” From:** Support support@openai.com Sent: Wednesday, …

Thanks Jeron, I managed (eventually) to convince the support chatbot to give me the below: * “Escalated to a support specialist; You can expect a response in the coming days. You can respond to this email with additional information if needed”. Crazy as a paying customer that such a simple thing…

I am new to the forum and my last post closed after 24 hours - so do we have to keep this one live? It’s so fustrating as it’s such a simply thing, but cannot get hold of anyone that will help.

All I can say… is I if I hear from anyone I will post it. I received the following this AM and replied that the problem applies to all users in workspace. I’m sorry for the delayed response, our support specialists are working through a high volume of requests. I’m an AI support assistant helping …

I’m stuck in the same purgatory, it’s almost like they’re doing it on purpose! Please please have engineering directly look at case 13476083 :folded_hands:

I am beyond fed-up with it now - requested an update on how to cancel and get a refund. I am not paying for 6 licenses of a product where we cannot search - completely miss-sold. If any support people actually read these posts - please look at Case Number: 14169318 and advise!!!

I’m having the same issue since end July. I submitted two times case reports and still nothing has changed. I think we need to brainstorm how to escalate this because clearly the support team from OpenAI is not doing anything about it.

It was working here today and yesterday. Do you have more details? Anyone?

I’ve already tried everything I could possibly do. OpenAI obviously couldn’t care less. As long as you’re getting paid they’re happy. Collections , they are good at. Communications add customer service not so much.

Have you checked out the history of this place? [image] Complete and Ongoing History of the OpenAI Developer Community Community After recently achieving a milestone with one million members , we’ve been talking about the history of this community in the Lounge .…

ChatGPT Seach is unable to Search through chats

ChatGPT Bugs

PaulBellow September 3, 2026, 3:50am 19

Have you checked out the history of this place?

Good read!

Topic		Replies	Views
ChatGPT Seach is unable to Search through chats (again!) Bugs chatgpt , bugs	4	253	September 25, 2026
Chat history search appears broken for a specific account (cross-account testing isolates issue) Bugs chatgpt , bug , chat-history	3	128	September 18, 2026
Business workspace chat-history search returns “No results” for exact matches – multiple users affected ChatGPT chatgpt , searchgpt	1	118	August 20, 2026
Regression: Long conversations that previously loaded are now completely inaccessible for many users Bugs	15	1173	September 20, 2026
GPT suddenly can't read files in its knowledge base Plugins / Actions builders gpt-4	54	12418	February 20, 2024

ChatGPT Seach is unable to Search through chats

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