Hi all,
I am reporting a persistent failure of native chat-history search in a ChatGPT Business workspace.
The problem has been present since at least 5 August 2026. Searches under Chats return “No results” for exact terms that are visibly present in existing conversations, including newly created test conversations.
Controlled testing completed on 20 August 2026:
- A unique term was entered into a new, normal, non-temporary conversation.
- More than five minutes was allowed for indexing.
- Searching the exact term returned “No results”.
- Another test searched for a word visibly present in the open conversation behind the search window. This also returned “No results”.
- The fault was reproduced in Chrome Incognito with extensions disabled.
- It was also reproduced in Microsoft Edge and the Windows ChatGPT application.
- A recent test under Work also returned “No results” for an exact term visibly present in the open Work conversation.
The issue is not limited to one person. Another member of the same Business workspace searched for a word contained in the title of a visible pinned conversation and also received “No results”.
Troubleshooting already completed includes:
- Hard refresh
- Signing out and back in
- Clearing site data, cache and cookies
- Chrome Incognito with extensions disabled
- Disabling the normal Chrome extension
- Testing in Microsoft Edge
- Testing in the Windows application
- Creating fresh conversations containing unique search terms
- Allowing time for indexing
- Confirming the correct Business workspace is selected
OpenAI’s published guidance says conversations should become searchable shortly after they happen and that retained and archived conversations should be searchable. That is not happening in this workspace.
This is having a substantial operational impact. We use ChatGPT for continuing business work, and conversation history that cannot be searched is extremely difficult and time-consuming to retrieve.
The issue has been reported through OpenAI Support with timestamped evidence. However, the responses have largely repeated browser troubleshooting despite the fault occurring across browsers, the Windows application and more than one workspace member.
Questions for the community:
- Are other ChatGPT Business users receiving “No results” for known exact terms?
- Does the issue affect more than one member of your workspace?
- Does search behave differently under Chat and Work?
- Has anyone received confirmation that this is a known indexing issue?
I would appreciate this being recognised and escalated as a reproducible Business workspace search fault. Thanks.