ChatGPT Fails to Export Data

I’ve had a ChatGPT account since September 2024 (even though I just created an “OpenAI” account today to report this problem; I didn’t know the two were separate) and since September, for 4 months now, data exporting has refused to work.

Initially, after exporting, and after the ChatGPT site said that my data was successfully exported, I would get an email where the “Download data export” button would open a blank page and nothing would happen. Since December, however, the “Download data export” button opens a page that isn’t blank, but it is still a very basic page, basically an error page, with tabs at the top left saying “JSON”, “Raw Data”, and “Headers”. The “JSON” tab page simply reads detail: "Not Found."

I would really love to be able to export my chat data for back ups, as I’ve been using ChatGPT regularly for 4 months now, and, just in case something happened to my account, I would be very appreciative to have my data saved locally. And yet, 4 months have passed and I haven’t been allowed a single backup, despite several attempts.

Does anyone else face this problem? Can we expect that this will ever be fixed?

Thanks for any help.

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I’ve been experiencing the same issue since November 2024. I’ve tried exporting multiple times, but I haven’t received any emails. Forums indicate that this problem occurred in May 2023 as well.