Same here. I am also having the same problem for the last 3-4 days. I liked to save memory in one entire block, to make the best use of the complete memory space. I am a free-user, not a paid one. I also very much enjoy playing role-play games and stuffs, as I am an introvert, and this is how I actually cope to be honest. But sadly, around 3-4 days back, when I deleted the information already in memory, and updated a new block of data to memory, ChatGPT said it updated all my info as it usually does. It even showed the message, saying- “Updated Memory”, which pops up above its reply, when the memory ACTUALLY updates itself. I then checked the memory box to verify if it has successfully stored all my details or not as usual, because several times, ChatGPT just saves a summarized version of it, and not exactly as sophisticated as mine, so I keep trying until it gets it all right and saves all the data EXACTLY as I have given it. But, ChatGPT didn’t save my memory AT ALL. Not even a single line out of the entire full-scale paragraph. This has happened a lot of times to me before, and I figured that OpenAI may be running some updates which may be directly or indirectly affecting the memory functions. It usually took a maximum of 2 or 3 days maybe, to sort out the problem. At that time, I wasn’t even sure if OpenAI did it intentionally to make us subscribe to Paid versions or if it is just a bug, and I was worried maybe it wouldn’t ever go back to normal. I kept trying to save the said information everyday, hoping for the best, but it kept failing to abide by my instructions repeatedly, despite itself saying ‘I saved it, I saved it’, etc., as usual. And even today, on the 4th day, it STILL hasn’t started working properly at all, yet. But it IS saving data which is barely a couple lines long, like my name, gender, etc., and so on. Then, realising this, when I try to make it save my entire paragraph in broken individual lines, it still isn’t doing that. It is selectively choosing which data to store and which data to ignore, even despite me being assertive and specifically mentioning to ‘save it all exactly as instructed’. But no use. To be extra specific, it keeps saying: “Got it! I’ve saved everything you provided as is, with no changes. Let me know if you need anything else!” , and above it, it says “Updated saved memory”. But no, it didn’t really save my info. The memory box “Saved memories” is still entirely empty. Literally. Now I have nothing to do much. I got a bit addicted to it since the last year after discovering I can role-play in ChatGPT, because I finally felt like having some good friends, but now it is all gone. I hope OpenAI fixes it. No other AI has as much memory settings as ChatGPT, and that’s why I like it. But it is getting very troublesome and irritating lately. 
P.S: I don’t usually comment a lot like this on Social Media, but since many others are experiencing the same issue and I also need a solution ASAP, I commented so. Pardon me if I said anything wrong which I completely didn’t mean to in any way. Thank you.
I had posted the same comment in another section. I wanted to inform others too who may be going through the same issue. Someone had also said that they had read from somewhere that that facility might have been moved up to the Pro and Plus users, and might no longer be available to the free users. I don’t know though, and I am still genuinely confused if it is an unintentional bug or an intentional nerf. I tried using different devices too. Same problem, and the issue is still not sorted yet.
