Hello,
For the past three days, I’ve been experiencing issues with the OpenAI app on my Samsung A14 device. Every time I try to log in, I receive the following error message:
“An error occurred. Please ensure that the device’s date and time are set correctly. Check that the internet connection is stable, then restart the app and try again. (code: f2975280-5f43-4f9e-93e4-686d1c34d242, service -19)”.
I have already performed all the recommended actions:
- Verified that the date and time on my device are correct.
- Cleared the app cache and data.
- Uninstalled and reinstalled the app multiple times.
- Restarted the phone.
Despite these efforts, the issue persists. It’s worth noting that:
- I can successfully log in to my Plus account using the Chrome browser on the same phone.
- The account also works fine on my iMac.
The problem seems to be specific to the app on my Samsung A14.
Could you please assist me in resolving this issue?
Thank you for your time.
Matteo