Can't sign into ChatGPT mobile app

ChatGPT Bugs
1

Self explanatory. Used “sign in with Google” and then the app loads until it brings be back into the sign in page. This happens infinitely, and I’m confused on how to fix this issue. Using the log in button to login through the browser gives a 401 error.

“Something went wrong. Please make sure your device’s date and time are set properly. Check that your internet connection is stable, then restart the app and try again.”
code:5318882a-679a-44b7-807b-8016b5b6f92d, service 401 8c472d23aa84d71d-BNE

5 Likes
4

+1
I have the same problem.:face_with_symbols_over_mouth:

1 Like
5

I have the same problem. It also happens when I sign in with my email address.

Screenshot_2024-09-15-23-16-14-139_com.openai.chatgpt
Screenshot_2024-09-15-23-16-14-139_com.openai.chatgpt1080×2400 147 KB

1 Like
6

I’ve had the exact same issue (with the same message) for weeks now. Tried everything I could think of :

  • Clear cache
  • Reinstall
  • Tried beta
  • Changed default browser

I have another Android device with the almost same setup and it works on that one. Go figure…

7

One possible cause, which is quite common, could be that an unstable network connection prevents the device’s time from being correctly adjusted, leading to this kind of error.

If the time is not set correctly, it may cause issues when accessing ChatGPT.

It might be helpful to try turning off the WiFi connection or checking if the time adjustment is set to manual.

8

For weeks ? No I don’t think so. Anyway, time adjustment is set on auto (and I tried many différents WiFi connections). The mystery remains ! It is really frustrating.

9

After repeating the installation several times, I noticed the following.
When I start the app and log in from the state shown in the attached image, I am able to sign in successfully. Is it the same for others as well?

Screenshot_2024-09-22-20-17-07-695_com.openai.chatgpt
Screenshot_2024-09-22-20-17-07-695_com.openai.chatgpt1080×2400 213 KB

10

Same issue and I can’t sign in.

As of 12:15 AM
Monday, September 23, 2024
Coordinated Universal Time (UTC)

11

Same issue. I cleared the data in my google play store - go to apps, google play store, storage, clear data, then I could log back it :tada::partying_face:

6 Likes
12

On my end, it turns out it detected root from Google Play. If you’ve used a newer version of LSPosed (fork) + Shamiko + blacklist ChatGPT, then it’ll work again. It’s really baffling that an app like this needs root detection as it’s just a nicer looking version of the browser one that you can add as a PWA.

13

I did what you did and it worked!

Cleared the cache and data on Google Play App and Chat Gpt App and log in with Google worked. Thank you!

2 Likes
14

Same problem… A d I tried everything, didn’t work

15

The marked solution isn’t the solution. You only needed to clear Google Play Store data and ChatGPT data.

2 Likes
16

Similar issue as described.
Running Android 14.

Solution:
(already mentioned by someone else in threads)

Clear data/cache in ChatGPT app
Clear data/cache in Google Play Store app

17

Had same issue on rooted Pixel. This method worked for me.

  1. Open Chat GPT in a browser (I use Chrome)
  2. Login to your Chat GPT account.
  3. Once logged in, make sure you can access Chat GPT from your browser.
  4. Click the three dots on the top right
  5. Select “Add to home screen”
  6. A pop up will appear to install Chat GPT. Select “Install”

Wait a few moments, because Chat GPT will automatically install the application to your cellphone.
After the “Chat GPT installed” notification appears, Chat GPT should already appear in your phone’s application list.
Open the app, and you will be automatically logged in.

18

Thank you.

Not sure what the root problem was, but this worked.