I forwarded off your concerns, all valid. They can’t share a timeline when the fix will be ready. The engineering team is still looking into it.
This is not a serious organization. There has been an ongoing outage affecting South and Central America for over a week, with no public disclosure whatsoever. OpenAI’s status page claims everything is fine and I will refrain from saying what I really think about a company that treats an entire region that way and hides the facts from the public.
It is now obvious that Open AI don’t care about South America and Central America, hiding and not showing proper system status, taking over a week to fix what? What is the problem really? We want to know and all our monthly charge paid back, what about damages?
Also from Brazil. It’s been a week. Will try the VPN workaround.
My friend, I thought the same thing as you: OpenAI doesn’t care about South America, about Brazil. However, we are an important market. The only solution is to make money talk, that is, to take our money to another service.
I wonder… All the multi-cloud expansion at Open AI… Oracle, AWS, Google, CoreWeave is happening in the US and Europe. None of it touches Latin America I suppose….
Same here, not working!!!
Still same. here in Korea. they steal my wallet.
@OpenAI_Support any response for this thread? im having de same issue here in Chile
Non answer, maybe Open AI was hacked?
Oi Curt. Seguimos sem conseguir usar o DEEP RESEARCH aqui na LATAM
Tá bem ruim , eu tenho usado o Gemini como alternativa, mas gosto muito do chatgpt
Detalhe: Via VPN eu já consegui usar.
Modo agente também não funciona.
Hey everyone, I wanted to apologize for the confusion and did want to confirm that there was an ongoing issue that we've managed to identify, which has been impacting users from our LATAM region specifically. Our engineering team has just finished deploying a fix and metrics on our end seem to indicate that the issue should be fixed now. Please see our status page here.
Could we get a quick confirmation from impacted users whether deep research requests are still failing for them? Please note that you will need to kick off a new deep research request when testing this on your side.
It is working. Is it possible to reset the tokens also? I lost all of mine and need to wait until March 25th…
FINALY IT IS WORKING!!!
ChagtGPT Business, Brazil.
From Brazil here as well, and I can also confirm that it’s finally working again, indeed.
Finally working. But I need the tokens back.
It is working for me now @OpenAI_Support and @curt.kennedy . However, during the outage I used several Deep Research (and Agents) attempts trying to troubleshoot the problem (different browsers, devices, clearing cache, etc.). Those attempts consumed my monthly queries even though the runs never completed due to the platform issue.
Is there any plan to compensate affected users? For example resetting the query count or granting additional runs this month?
Several people in this thread appear to have experienced the same situation.
Here was the official status page for this outage for reference. Yes, looks fixed. Thank you all!
Hey everyone - thanks for the feedback and apologies for any inconvenience faced by the community here! If you were impacted by this specific issue, please feel free to reach out to support@openai.com and we can help you reset your deep research rate limits for the past month due to unexpected consumption.
Not working again, from Israel.