Pro Account. No status page about this.
BTW ChatGPT Support ROBOT is USELESS. Since 100 characters (who decided that???) is necessary, I might just tell you a joke too… Is this only related to Central America and South America??
S.
15 Likes
Hey @sylvainfaust, nothing’s showing up on the status page right now, so this doesn’t look like a wider outage.
A couple quick things worth trying: open it in a private/incognito window and log out then back in. You can also switch to a different model (like GPT-5.1 or GPT-5.2) and rerun the same request just to see if it completes there. And if you’re on web, try the mobile app (or the other way around) to compare.
If it’s failing across models and devices, that starts looking more account-specific. In that case, best move is to email support@openai.com so we can troubleshoot further.
1 Like
I have the same issue as you.
Support has been unresponsive and unreliable. With no updates from them, I had to switch to Claude and pay there, and I’m now learning how to use Claude. OpenAI: how long can you remain in business?
3 Likes
Same problema, since yesterday
2 Likes
Same here. Stuck on… 20%? more or less
Is happening here too. Deep Research stuck on “Researching…” around 20%. And once you update it turns to “Starting…0”. Agent mode also stucks on “Setting up my desktop” or “Thinking”.
I tried in PC, mobile, google chrome (+ incognito window procedure recommendation), firefox, multiple times with different chats, also clearing cache, and nothing works.
11 Likes
Same is happening to me since 2 or more days now
3 Likes
Same here… no answer yet?
1 Like
Same here!! Deep Research doen’t works anymore.
4 Likes
Same here, I have the same problem with the agent.
5 Likes
Same, tried everything with no success
3 Likes
It did forced me to open an Anthropic $$ account and moving things there. Will cancel OpenAI account soon.
3 Likes
Same here with plus subscription… ‘sbeen a day now -.-
1 Like
Same here, been trying to fix this for a couple days now, with no success. For some context, plus account, it started when i used a deepresearch query while walking around with the college wi-fi and the connection must have cut out. Ever since them, in any device, even after logging out, clearing the cache/cookies/memory all deepresearchs get stuck at around 25%, only displaying “Researching” and nothing in the thinking box, while “Failed to load resource : /backed-api/account…. server responded with a status of 401 ()” shows up. I must have wasted all my 5.2 deep researches trying to fix it, thinking of cancelling and starting the account again. It also fails on legacy deep research, but 5.2 thinking works fine. If anyone manages to fix this, let me know.
2 Likes
Same problem in here!!!
`Please, if anyone finds a fix for it because I am paying Pro
Me too man, me too…. I am hoping the fix the bug as soon as possible and do something about the days we couldn’t use it.
1 Like
I deleted the browser cache and it worked. My worry is that i lost the credit during my previous attempts
Did all that and the same is happing on the iOS app…
1 Like
Anyone with a Twitter/X thread we can comment and make this public?
1 Like