Hi there,
I wanted to share an update on my previous post, as the issue has now been resolved. After contacting OpenAI support, they suggested a few troubleshooting steps, such as clearing my browser’s cookies and cache, switching browsers or devices, and ensuring that no VPNs or browser extensions were active. They also recommended making sure my browser was up-to-date, disabling hardware acceleration, and trying to access the platform in incognito mode to rule out any conflicts with settings or extensions. Additionally, they advised checking for any network restrictions, particularly if I was on a corporate or public network. After following these steps and reaching out to support, I noticed the Canvas issue (not opening or being unable to read images/files) resolved itself. Honestly, I’m not sure if it was something specific I did, something the support team fixed, or just sheer luck, but the problem is now gone.
I hope this helps anyone else experiencing the same issue. Good luck!