I’m also experiencing the problem where I paid for pro on my phone and cannot access it on my laptop. Logging in and out, clearing cache and cookies, none of it works. It’s obviously a bug on their end, and support is MIA.
I had the same problem naimaclevenhag and you are right! there are loads of AI apps with very similar logo to Chat GPT… Sounds as if they were all scammers!
So the one I downloaded thinking that it was Chat GPT is the chat.chatbotapp.ai AI app instead of Chat GPT…
But it’s only on my computer as I cannot find the phone app version for it…
Any ideas?
I had the same problem, I have real chat gpt on my laptop, but when I tried to download a mobile version I got another app by mistake!
All have similar names and logos! I couldn’t believe that they had tricked me 
to make sure that you are using the true chat gpt app make sure that the developer account is Open AI.
and on the web make sure that the link in the address bar is chatgpt . com
This is stopping me from taking out a subscription. I want to sign up for ChatGPT-4 Plus and have it work on my iPhone, iPad and iMac. It would appear that that is not guaranteed to work and that OpenAI is doing nothing about the problem — as I understand it.
Hi all. Is there a solution to this? I have just paid for Plus and can only access it on my laptop. My phone is not playing ball and only gives me access to the free version. Where is support???
Thanks
i just got it to work by signing in with my appleid. it gives you the option to use a passkey after you put in your appleid and it works.
I just did the same thing! It looked like it was Chat GPT. I upgraded my plan to plus to have access to 4.0. When I wasn’t able to access plus services through the app on my phone, which is openai, I realized something was off.
I checked out my invoice emailed to me. The product description was “Chatbot App” via Paddle.
I went to Paddle’s website, and through their bot chat system, I got this reply, “I’ll need to forward your request to HUBX YAZILIM HIZMETLERI ANONIM SIRKETI to help you with this, per their policy.”
I reported to my CC. Hopefully this scam gets shut down.
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I had the same problem at first. I also subscribed through my iPhone but after checking the browser on PC, I still wasn’t on Plus there. I’m using the same account on both mobile and PC browser.
What I did was:
- I signed out of the browser
- Cleared the browser cache
- Signed in again
Then voila. It worked!
But honestly, this shouldn’t even be a reoccurring issue. I’ve been seeing many people report the same thing even on Reddit. The devs should find a way to seamlessly sync subscription status without unnecessary hassle.
I had the same exact thing happen to me. I’m usually pretty good at avoiding these scams! Did your Credit Card company reimburse you?
Thanks,
Dan
My chat is having problems rn. Every time i go back to the previous response it goes back to the latest.
I tried this. Upgraded to ChatGPT Plus on my iPhone, but no access on the macOS app. Tried logging out and logging back in with the same credentials. Didn’t work. Deleted the macOS app, re-downloaded it, logged in with same credentials. Didn’t work. Very frustrating.
No response from Open AI. Is this a joke? Have account on phone / laptop. See same history on both. Subscribed from laptop and phone show only free account.
This appears to be a known problem. Can OpenAI Support respond ?
I am having the exact same issue. I paid for an entire year on my windows laptop. But it will only let me use the free version on my iphone.
Before anyone comes at me with the obvious fixes, I have done the below actions.
-Signed in using the same login as my computer.
Deleted the app, cleared it’s cache of data, redownloaded it and singed in
Same issue for me but the other way around. I paid for full subscription and have Plus on my iPhone but only Free version on my laptop? Logging in with same account. Frustrating
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Hi
Did you get a refund?
I just got scammed by the same person thinking it was OpenAI’s ChatGPT.
good day. im sorry to intrude on the conversation, but real quick , I am trying to access the bot with the microphone, etc. im not real savvy but I thought I could at least download that, but its not working. help please. thank you.