I created my account with my person work email for my old job. I dont not have that job anymore, and now im stuck with my personal phone number being attached to this email!! HELP!! what can I do. I will lose access to the email account soon
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There is no procedure for changing account credentials.
https://help.openai.com/en/articles/4936827-can-i-change-my-email-address
You would have to create a new account. Phone numbers can be reused only once.
Then remove subscription and payment methods and delete old account within ChatGPT UI, only after the new account is serviceable. Deleting an account makes the phone number permanently disabled for new account creation.
The account would only be in jeopardy for emails required to be received, like account email verification (occasionally sent to some users for unknown reasons) or password change requests. However, a new company owner of the email account could receive that password request.
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Wow, this is stupid.
I mean, changing an email address is basic stuff…
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How do I change the phone number on my account? I don’t have that number anymore. Do I have to delete my orgnaiazation?
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If you don’t have the phone number any more, and don’t have anything you want to save about the account, you can delete your OpenAI account. However, there is no reason to do so, unless in the future OpenAI were again to use some text message validation to re-authenticate the account, which they currently don’t.
That was exactly my concern and good to know. Thank you!
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Hi colin6, sorry to hear about your situation. It sounds frustrating to be stuck with your personal phone number attached to your old work email. Have you tried reaching out to the support team for assistance? They might be able to help you change the email associated with your account or unlink your phone number. Make sure to explain your situation clearly and emphasize the urgency of the matter, especially since you’re about to lose access to the email account.
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That’s wishful thinking, but OpenAI support staff cannot change the authentication method used for an account.
https://help.openai.com/en/articles/4936824-can-i-change-my-authentication-method
that’s why the is a pretty reasonable feature request.
OpenAI does not allow users to change the authentication method used for an account, but that does’t mean they cannot do it.
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This is not an acceptable solution.
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My answer from two years ago which you reply to: OpenAI hasn’t changed anything.
They only changed the help link to be less helpful - in not stating essentially “be sure to use a phone number and email that you will control for the rest of your life”.
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still no fix for this trivial issue. its 2025 and You cant change your email and phone? this is dumb. I love my chatgpt, but this issues are driving me insane. I have to delete the number that is no longer mine, they advised me to… delete the whole account… and loose years of chat content, projects, etc. Its unacceptable in the EU
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That’s not acceptable. OpenAI needs to get their heads out of their butts and FIX THIS PROBLEM. There is literally no good excuse for not allowing people to change their email addresses. People lose email address access all the time. This is extremely stupid and inconvenient.
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Who doesn’t have things they want to save about their account??? The chats we have are important data, not just fiddle-faddling around! This idiotic email policy of OpenAI is just plain crap.
+1 that OpenAI doesn’t allow users to change their phone or email. Emails are not permanent. Cell phones are not permanent. Not treating users as customers (when they’re paying) is a little short-sighted.
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