I am posting here because my messages in Messenger do not get answered, nor do my emails to support.
Last weekend I was joining Chat GPT Plus. Twice I got “Your card’s security code is incorrect” but I got charged anyway - twice - and still no upgrade.
So now I have 2 subscriptions but no access to ChatGPT Plus as the sidebar still invites me to upgrade. I have had an account for a long time with GPT-3 payments made, so I am not new.
Considering my Messenger messages have been ignored, as has my email to support, what is my next step? I want the ChatGPT upgrade - but only one of them!
The same thing just happened to me. The money was taken for the Plus upgrade, but it said the card was declined and still no access to Plus. It doesn’t seem like anyone has a solution to this. I’ll keep trying with support.