Cant log in into Mac OS App - Something went wrong. Please make sure your device's date and time are set properly. Check that your internet connection is stable, then restart the app and try again

halincandenza · June 17, 2024, 12:29pm

Hi, I just solved this issue by doing the following:
Go to System Settings → Network → Wifi → Details → DNS
And then I removed the address that is different than my router’s default address.

ecf2u · June 17, 2024, 12:43pm

I just tried this. Unfortunately, it didn’t work for me.

plawlost · June 25, 2024, 2:44pm

same cureless issue over here . i wonder if this error might be related with m1 though? anybody currently in us, has an up-to-date and m1+ mac and still getting this problem? i think the best way to close this deal will be to email the support team together.

olexander.gevko · June 25, 2024, 4:04pm

I have done it already

they asked

felixggj · June 25, 2024, 10:52pm

Same issue here. Macbook Pro with M1 pro. Updated to latest version.

mc123 · June 25, 2024, 10:56pm

same issue for me. I’ve tried every “solution” I’ve found on the web so far, with no luck. Every update I excitedly try again.

rtilani · June 26, 2024, 6:11am

There was another thread on this topic that was closed by a Leader for some bizarre reason, without resolution or update of any sort. I hope they don’t do the same with this one.

msahu2595 · July 1, 2024, 1:31pm

Same issue, sign in failed.

jegraphy · July 8, 2024, 2:38pm

This problem must be solved immediately!!!

Something went wrong. Please make sure your device’s date and time are set properly. Check that your internet connection is stable, then restart the app and try again. (code:AB779CD1-5915-497A-AC01-A3A9042FEEEE,API.DeviceCheckError,2)

rtilani · July 26, 2024, 6:09pm

I’m on macOS 15 Beta (Sequoia) and was facing issues with getting iPhone Mirroring to work. I managed to resolve the issue after I switched off Private Relay in Settings → iCloud+

After that, I thought I’d give the ChatGPT app a shot as well, and lo and behold, it was working all of a sudden!

I hope this helps everyone else here as well.

chipichat · July 27, 2024, 1:20am

I have installed the ChatGPT app on two MacBook Pros (a M1, and a M1 Pro). Log in was successful on the first Mac, but on the second I’m getting the “Something went wrong” error. As far as I can tell, both computers are configured the same, with both using macOS 14 Sonoma. This is really very weird! Why did it work on the first and fail on the second!?

avahirori · August 19, 2024, 8:08am

Hey, anyone found a solution to this? Please help.

chrisB70 · August 26, 2024, 1:02pm

For me this issue seems to be resolved with v1.2024.227.

pabster · August 26, 2024, 2:15pm

Same problem when logging in from the iOS app

clarasoaresof · September 15, 2024, 1:57am

Alguém conseguiu resolver? Mesmo problema

notjamaltahir · September 22, 2024, 9:59am

I HAVE FOUND A FIX FOR ALL MACOS USERS!

Turn on two factor Google Authentication for your ChatGPT OpenAI account.
SIGN OUT of your Apple ID/Account on your Mac.
Log into ChatGPT. This should fix the issue and log you in without a problem,
Sign back into your Apple ID/Account & enjoy!.
I had been losing my mind over this bullshit for months and months. I’m so glad I have finally gotten over this obstacle, I hope this method works for all of you too, GOOD LUCK!

franz0 · September 23, 2024, 7:31am

Doesn’t work for me, but thanks. Did you change anything else?

olexander.gevko · September 23, 2024, 2:31pm

finally it started working for me after updating to macOS 15

notjamaltahir · September 28, 2024, 12:15pm

disable icloud private relay and any other vpn firewall

ithakis · October 10, 2024, 3:07pm

I did all the above recommended solutions. (Dont have private relay, the DNS) Still nothing. I have the latest macOS, the latest chatGPT app. I dont know what else to try.

I have a computer purchased from Greece, and I live in the NL if it helps you provide any advice.

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