I’m trying to sign in to this forum using a Microsoft Edge browser, through my @gmail.com OAuth2 authorization, and it fails.
It takes me to the Google select-your-account page, and then I get an error in a pink box saying:
“Could not retrieve your user details. Do you have an active account?”
Checking my account security details in a signed-in browser (Chrome on another machine) it claims that I have an account, and it’s using OAuth2 from Google.
I’ve tried clearing cookies, and still get the same error.
I can sign in with the same Google account at chat.openai.com. It’s only this forum that somehow fails.
Honestly, I didn’t think to check, because I just switched to the already-logged-in Chrome on my macbook…
Might also be something like ublock configuration being different.
I can log in to other websites, including the OpenAI API management/platform website, and chat.openai.com.
Although, now that I think about it, I’ve cleared cookies, not all possible state. Maybe I’ll try that next.
I have seen this in both Chrome and Edge, and someone else reports it in Firefox.
Clearing cookies, and clearing all browsing data, does not help.
The Google OAuth side works fine, but once it’s back on the forums, it says it can’t match an existing account.
Trying to log in as that particular Google Oauth account.
The Google side works fine (I’ve even logged out and logged in through the flow again) but the match-up on the OpenAI side fails.
And note that this works for the chat.openai.com side (different account, obviously) but not for the community.openai.com side.
For this post using Google Chrome which is my primary browser. I did not need to clear the cookies for this to work. My Google account was already active for this browser. It just seemed to work when went to access the site with nothing more than normal.
Just now in trying to use Microsoft Edge which was not running, it did not work. Also tired clearing the cookies and logging in and that did not work.
Wondering if they have to remove each user from a list by hand for this one? No I have not heard anything from anyone at Discourse or OpenAI regarding this but do know that Discourse is aware of the problem and that it may not be with their code or infrastructure.
