Callback from Persona ID check does not reach OpenAI, or get registered, during "Verify Organization" flow

API Bugs
,
1

I’ve passed the Persona ID verification, but a callback from them failed to reach OpenAI. I was left on the Persona page saying something along the lines of “ID verification successful”, with a green checkmark.

In my “Organization settings” menu at platform.openai.com , I still see the button “Verify Organization” that leads to Persona. In turn, Persona says that my session has expired and asks to regenerate the link. Link regeneration in “Organization settings” does not work (the link remains the same after clicking the regeneration button). API endpoint at /v1/dashboard/organizations/verifications is called to update the Persona link with POST body {“type”:“PERSONA_SELFIE_AND_ID”}. It returns HTTP ERROR 400 with the following body:

{
  "error": {
    "message": "cannot_create_new_identity_verification_inquiry_for_user",
    "type": "invalid_request_error",
    "param": null,
    "code": null
  }
}

When I look at the HTTP responses when updating my “Organization settings” web page, I see that I passed all other checks, but the Persona check is still in the status “STARTED”. On this page, an API request to /v1/dashboard/organizations/inquiry/TRUSTED_ORGANIZATION is used to check verification status, below its full HTTP response:

{
  "id": "inq_[redacted]",
  "inquiry_type": "TRUSTED_ORGANIZATION",
  "inquiry_status": "STARTED",
  "project_id": null,
  "verifications": [
    {
      "id": "ver_[redacted]",
      "verification_status": "APPROVED",
      "verification_type": "BILLING_DETAILS",
      "inquiry_types": [
        "TRUSTED_ORGANIZATION"
      ],
      "data": []
    },
    {
      "id": "ver_[redacted]",
      "verification_status": "STARTED",
      "verification_type": "PERSONA_SELFIE_AND_ID",
      "inquiry_types": [
        "TRUSTED_ORGANIZATION"
      ],
      "data": []
    },
    {
      "id": "ver_[redacted]",
      "verification_status": "APPROVED",
      "verification_type": "SENTINEL_FRONTIER_ELIGIBLE",
      "inquiry_types": [
        "TRUSTED_ORGANIZATION"
      ],
      "data": []
    }
  ]
}

@OpenAI_Support my company will be forced to start a large PoC with Gemini API if such a simple but blocking issue is not fixed by Monday next week.

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2

Hi, I’m sorry you’re running into this road-block after completing the Persona check—I know that’s frustrating. Could you email support@openai.com and attach a HAR file captured during the verification attempt? Our support team will be happy to dig into the callback logs and get this resolved for you.

1 Like
4

Hello, Please reach out to support as mentioned earlier so that we can help you manually verify the ID and get you on track. As mentioned earlier, the best course of action is to reach out to OpenAI Support (e.g. via the platform’s support contact or by emailing support@openai.com) and let them know that your Persona ID verification was successful on Persona’s side but didn’t update in OpenAI’s system. Our support team can manually review/verify your ID or reset the inquiry, ensuring your organization becomes fully verified.

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5

I have faced same issue. Support is not answering.