Bug: Can't enable Memory — Reference chat history disappears

ChatGPT Bugs
1

I’m trying to enable the new Memory feature in ChatGPT settings, but when I toggle “Reference saved memories,” the “Reference chat history” option disappears completely, and the memory never actually turns on.

I’ve tried refreshing and using different browsers. Still no luck. Attached is a screenshot for reference.
![The image shows a settings menu with options for data controls, builder profile, connected apps, security, and subscription, alongside customization and memory settings.

This image shows a settings menu with options for data controls, builder profile, connected apps, security, subscription, customization, and memory settings. (Captioned by AI)
This image shows a settings menu with options for data controls, builder profile, connected apps, security, subscription, customization, and memory settings. (Captioned by AI)648×578 11.3 KB

Has anyone else encountered this? Is this a known issue?

2

Toggle under the “Learn more” and you will see.

Is your account free?

3

The Learn more documentation does not address the behavior I am experiencing. I’m on the ChatGPT Plus plan.

4

Same issue here.

Current OpenAI doc at https://help.openai.com/en/articles/8590148-memory-faq

You can choose to turn on “Saved Memories,” both, or neither. The settings are flexible and you can change them anytime.

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Actual Personalization screen:

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Recent chat titles are included in context, but referencing the full content of previous chats is not possible.

5

I have the same issue. I want to turn off referencing past chats for my case, also on the Plus Plan. The option don’t exist. I have to turn off memory entirely, which isn’t what I want.

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6

Welcome to the community @PaulXYZ!

Click “saved memories” in Memory summary and then you can delete or edit your memories there.

7

Sorry for the confusion. Memory settings have changed; the current guide explains improved memory and the option to return to saved memories: https://help.openai.com/en/articles/8590148. We haven’t confirmed a fix for the disappearing control or a separate history switch on your setup. We’ll pass along the request to keep saved memories while independently disabling past-chat use.