Blank page after login to plataform.openai.com

API Bugs
1

Hello everyone,

I am experiencing an issue when trying to access platform.openai.com. After logging in, the page simply remains blank and no content loads. I have tried several solutions, such as:

  • Clearing the local storage and cache of the browser.
  • Using different browsers and incognito mode.

Despite these attempts, the problem persists. Has anyone else experienced this or have any additional suggestions to resolve it?

Thank you in advance for your help!

1 Like
2

Same Problem here, there’s always so much bugs with Codex

1 Like
3

Same with my sessions and incognito works so not DNS

4

Troubleshooting Codex Login Issues: Let’s Find a Solution!
Guys
It sounds like a few of us are encountering a similar issue where the Codex platform (platform.openai.com) remains blank after logging in. Don’t worry, we can troubleshoot this together!
Here’s what we can try:

  • Check for Outage: First things first, let’s visit the OpenAI status page (https://status.openai.com/)
  • to see if there are any reported outages or scheduled maintenance.
  • Browser Compatibility: Sometimes, different browsers can have compatibility issues. Try accessing Codex with a different browser like Chrome, Firefox, Safari, or Edge. While you’re at it, clear your browser cache and cookies to remove any temporary glitches.
  • Network Connectivity: Ensure you have a stable internet connection. Try visiting other websites to confirm that the issue isn’t network-related.
  • Account Issues: Double-check your login credentials (email and password). If there have been any recent changes, an incorrect password could be the culprit. You could also try resetting your password just in case.
  • Reach Out to OpenAI Support: If none of these solutions work, the best course of action might be to directly contact OpenAI support. They have access to more specific details and can provide tailored assistance.
    Here are some additional things you mentioned that were very helpful:
  • You’ve already tried clearing cache and local storage.
  • You’ve tested in different browsers and incognito mode.
    By providing this information, you’ve narrowed down the potential causes.
    Let’s keep each other updated! If you find a solution that works, please share it here so it can help others facing the same issue.
    In the meantime, feel free to explore other features or ask questions about using Codex while we wait for a r
5

The problem disappeared for me some hours ago.

1 Like