Autopay Fails After Multiple Auto-Recharge Attempts in a Short Time (Manual Payment Works Fine)

API
1

Hi everyone,

I’m facing an issue with OpenAI’s autopay / auto-recharge for API credits and wanted to check if others have experienced something similar.

I have a credit card set up for autopay, and generally it works fine. However, when the auto-recharge gets triggered multiple times within a short time window, the payments start failing.

Typical pattern:

  • The first 2–3 auto-recharges work successfully

  • These usually happen within 1–2 hours

  • After that, the subsequent auto-recharge fails

  • At that point, I have to manually recharge, which works perfectly with the same card

  • After the manual recharge, I need to re-enable autopay again

This has been happening consistently for the past ~2 months.

A few additional details:

  • The same credit card works fine for manual payments

  • There are no issues with the card limit or bank

  • The failure seems specifically related to multiple auto-charges in quick succession

Has anyone else run into this issue?
If so, did you find a workaround or identify the cause?

Thanks!

2

I’m experiencing a very similar issue with API auto-recharge.

My support case number is: 11000661.

Auto-recharge is enabled for my organization, but my balance dropped below the configured threshold several times and no auto-recharge was triggered.

To prevent my API service from stopping, I manually topped up credits myself — once for $10 and once for $300.

However, support keeps telling me that my organization was recently auto-recharged and that everything looks normal. I have clarified multiple times that those two payments were manually initiated by me, not triggered automatically by the auto-recharge system.

The most frustrating part is that support appears to be treating my manual $10 and $300 top-ups as evidence that auto-recharge worked.

From my side, the issue is still unresolved:

  1. Auto-recharge is enabled.
  2. Balance dropped below the threshold several times.
  3. No automatic recharge was triggered.
  4. I manually added funds to avoid service interruption.
  5. Support is interpreting my manual top-ups as auto-recharge events.

This looks like either an auto-recharge trigger issue or a billing event classification issue where manual top-ups are being misidentified as auto-recharge events.

Could someone from OpenAI please review the billing event logs for case 11000661 and confirm the actual trigger source of the $10 and $300 payments?

Thanks.