App rejected no rejection email / reason

ChatGPT Apps SDK
1

Hello friends,

I submitted a plugin / app and about three weeks after I saw it was rejected. I only saw this in the dashboard and did not receive any emails

Any direction on where to reach out so I can make sure to fix it accordingly before resubmitting?

Thanks for your time

2

I am having the exact same issue.

3

Hey @LaunchFast and @_millie.on!

I can understand how confusing this is, especially when the dashboard shows the app as rejected but no email or additional details were provided.

Since this is tied to a specific app submission and developer account, the best next step is to contact support@openai.com. When reaching out, please include:

  • Submission Case ID (required)
  • App name
  • Developer email or organization ID
  • Current app status:
    • Submitted
    • In review
    • Rejected
    • Approved but unpublished

Once the case has been created, share the case ID here and I’ll take a look. Please avoid posting any personal, billing, account, or other sensitive information in the community forum.

- Sunny

4

Thanks for the help! I just reached out and opened the case 11571686

Appreciate it

5

Hey @LaunchFast!

Appreciate you sharing the support case ID. I was able to locate the case.

While we’re unable to provide a timeline or ETA for app review or rejection decisions, I’ve asked the appropriate team to look into your ticket. They’ll continue working with you directly through the support request.

I’ll close this community thread for now so everything stays in one place.

- Sunny