An error occurred while processing your request

API Bugs
, ,
1

I received this error when executed my agent by @openai/agents v0.11.5:

An error occurred while processing your request. You can retry your request, or contact us through our help center at help.openai.com if the error persists. Please include the request ID req_582db1a14a324b299a1867673f43ab91 in your message.

I tried to contact support on https://help.openai.com but the AI assistant said that it cannot check my request_id and gave some light advices which didn’t help.

How can I open a ticket to a real human support team to check my request id?
The execution history will provided by request.

2

Hi @mbabayev,

As far as I understand it the Help Center bot usually cannot inspect request IDs itself. I would try replying in the support chat with something very explicit, like:

“Generic troubleshooting did not resolve this. This is an API/Agents SDK error with a request ID that needs backend log review. Please route this conversation to a human support agent.”

Then include the request ID, timestamp/timezone, SDK version, model, minimal reproduction and logs.

You can also try by emailing them support@openai.com.

3

Hi,
Everybody say that the email support@openai.com doesn’t work. I already had a conversation with AI chat bot - without success. Where is it “support chat”? Isn’t it help.openai.com?

4

Can you please clarify what you mean by “it doesn’t work”? Do you mean the email bounced, nobody replied or that it didn’t create a support case?

I haven’t personally had an issue getting routed to a human support agent when needed, but the exact path can depend on how the request is submitted.

Yes, exactly when you click the speech bubble.

Sometimes support/staff reply here too, but nothing I can guarantee. If they do, they’ll probably ask you to open a support case and share the case ID here.

I’d recommend opening only one support case though, since it’s easier to follow.

5

Great, I have a case number: 09428643