OpenAI communication error - terminating process: HTTP 500 (server_error: )

API Bugs
1

Hello,

I am currently working on generating text by running a Thread through the Assistant API.

However, I encountered the following error during the process.

OpenAI communication error - terminating process: HTTP 500 (server_error: )

Oct 23 07:14:21 ip-172-31-53-187.ap-northeast-2.compute.internal dotnet[2848]: The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if you keep seeing this error. (Please include the request ID req_9fc5beabd679b3327610c7ebd1b38d37 in your email.)

If you are familiar with this error, I would appreciate your help.

2

Hi!

Have you tried the request again? All API requests should have a graceful retry with exponential backoff implemented to deal with this kind of (hopefully) transient network/server infrastructure error.

3

Have the same issue,
Getting 500 on one of responses thread. Retrieving previous responses in dashboard logs also failing with 500 error,

4

https://platform.openai.com/docs/guides/error-codes/error-codes

The minority by type would be useful to retry. For example, a bad API key isn’t going to fix itself.

The SDK silently retires on timeout (not a http status error).

API errors

Code Overview
401 - Invalid Authentication Cause: Invalid Authentication
Solution: Ensure the correct API key and requesting organization are being used.
401 - Incorrect API key provided Cause: The requesting API key is not correct.
Solution: Ensure the API key used is correct, clear your browser cache, or generate a new one.
401 - You must be a member of an organization to use the API Cause: Your account is not part of an organization.
Solution: Contact us to get added to a new organization or ask your organization manager to invite you to an organization.
401 - IP not authorized Cause: Your request IP does not match the configured IP allowlist for your project or organization.
Solution: Send the request from the correct IP, or update your IP allowlist settings.
403 - Country, region, or territory not supported Cause: You are accessing the API from an unsupported country, region, or territory.
Solution: Please see this page for more information.
429 - Rate limit reached for requests Cause: You are sending requests too quickly.
Solution: Pace your requests. Read the Rate limit guide.
429 - You exceeded your current quota, please check your plan and billing details Cause: You have run out of credits or hit your maximum monthly spend.
Solution: Buy more credits or learn how to increase your limits.
500 - The server had an error while processing your request Cause: Issue on our servers.
Solution: Retry your request after a brief wait and contact us if the issue persists. Check the status page.
503 - The engine is currently overloaded, please try again later Cause: Our servers are experiencing high traffic.
Solution: Please retry your requests after a brief wait.

The solution here might be “delete corrupted artifact IDs”, in this case, thread IDs that break retrieval of them or platform site listing.

5

The error persists for 4 hours.
I’ve tried to check logs for previous requests and it retrieved for half an hour. Now it’s not working.
I have only one user with this problem.

I didn’t find a way to make a support ticket. On help page only ai bot on right bottom corner.

6

Thanks @kiryl.bark I’ve now escalated this issue.

7

Thats a strange.

I have a user who made about 190 sequential requests to the Responses API. And he faced with this error. I started randomly checking his different response IDs in the logs — and for each of them, I kept getting a 500 error when trying to view the logs on platform.openai.com.

Then I decided to scroll back to the beginning of the user’s requests, around the 50th one. Suddenly, I got a successful response for that early request, and from that moment all later logs became visible — the 500 errors disappeared. It looked like by sequentially going back to the start of the chain, I somehow “restored” the entire log history.

What’s even stranger is that this already happened once before — I did the same thing yesterday, it temporarily fixed the issue, but after a few hours the 500 errors started happening again.

It almost feels like something gets stuck or cached on the backend until you manually re-request earlier logs.

For reference latest 500 error on:
request ID req_f7106add8335495ab6fd869a66a7158d

8

Hey everyone, Sorry for the inconvenience, can someone please confirm if the issue still persists? If yes, can you please share with us the error message with the new request id so that we can check our backend. Also having the screenshot of the error would be great. Thank you!