Business workspace deactivated — locked out, cannot reactivate or pay invoice — Case #07007212

ChatGPT Bugs
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Hi all,

I am experiencing the same bug confirmed in this thread: “BUG CONFIRMED: DeactivatedWorkspaceModal crashing, Business owner completely locked out, self-service reactivation impossible.”

Every login attempt redirects me to the workspace/deactivated page — a completely blank page with no way to reactivate or pay my outstanding invoice.

Steps I have already taken:

  • Cleared browser cache and cookies
  • Disabled extensions
  • Tried incognito mode and multiple browsers (Chrome, Edge)
  • Tested on home, work and cellular networks
  • Provided a screen recording to support
  • Provided a HAR file to support
  • Attempted to pay via the Stripe link provided — the March invoice no longer appears

I have an existing support case open since 23 March 2026 and have been told the issue is being tracked internally by Engineering, but have received no resolution or timeline.

Case Number: 07007212
Email subject: RE: Issues paying a voided invoice

I am ready to pay immediately if provided a valid payment link. @OpenAI_Support — please advise what additional information you need to resolve this. Thank you.

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Sigo com o mesmo problema, ainda sem solução também!

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We have responded to you on your case id and will continue to correspond on that case as we need personal details. we will close this thread for now but please be assured your issue will be resolved by our team. Thank you!

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