My Pro account suddenly was downgraded from pro to free plan, all topics about it are old, what should I do ?
My account was also downgraded from Pro to Free.
May I know why?
I have same issue, it was working about 8 hours ago, but suddenly downgraded to free version. what is happening? I did not even received any email or notification on why
Same here. Was downgraded from Plus to Free
My account was also downgraded from Pro to Plus because I upgraded to Pro before my Plus subscription ended. Now I can see that this isn’t only my problem.
More importantly, is OpenAI going to resolve this issue or not? Has anyone here managed to solve the downgrading issue?
I have purchased the Pro account just 8 days ago ( switched from Free to Pro ) , but suddenly changed to Free today
Did you guys get any email/notification regard this?
No, just lost my subscription. What region you are from?
it is really wired, i am from USA
same with me, lost my Pro 2 hours ago
I apologize for the inconvenience. We want to ensure you gain access to your relevant subscription as quickly as possible.
To resolve this, we need to review your account details. Since this involves personal data that we cannot handle in this thread, can you please open a support request at support@openai.com if you haven’t already. When you do, please provide your subscription details (important: username) and share the case ID or subject line here.
Once you provide that information, we will review the case and get this resolved for you.
Hi. Thank you, I have sent email, here is my case id: 08278497
Can you check it please?? We need it to start work.
Case Number: 08289932
It seems that no one care about this ![]()
same problem here, was downgraded from Pro to Plus
Hi Steve,
I’m sorry about your experience with this, it is being looked into.
Hey Everyone, Apologies for the inconvenience. We are looking into this issue. Will update soon!
Today, Pro accounts were downgraded to Free or Plus, depending on which subscription you had before upgrading to Pro.
It’s okay — just pay one more time. ![]()
But seriously, when will this be fixed?
same with me, lost my PRO 2 hours ago
And no answer from openai, hmm.