I was a happy Plus user, since 1 month, just recently 2 days ago my Visa card has been successfully charged for Plus subscription. And suddenly this morning I discover that I was downgraded to Free, without any reason or notice. Yesterday evening it was all good, I had Plus, now this morning suddenly not anymore. And I don’t understand why. The web interface now suggests me to upgrade to Plus.
Even though when I click the button “Manage your subscriptions” from the billing mail, then the opened page correctly shows that I have indeed Plus, no issues at all. But I don’t have it.
So what’s wrong, why suddenly no Plus anymore, even though I just paid for it and the payment went through without any issues? I’ve sent a mail to firstname.lastname@example.org. Wondering whether they would even reply or do anything about it. Because this looks like a crazy bug to me.
The support email notoriously doesn’t reply to anyone, so if the bug isn’t eventually fixed, you’ll have to look towards contacting your bank. I haven’t experienced this bug but I hope it gets fixed for everyone affected.
Replying to myself to let people know that the problem resolved itself for me. OpenAI never responded to any attempts to contact them through their website or email, but I just checked and I had Plus access again.
It is clearly a bug in their backend, and they are indeed investigating it. This can be seen in OpenAI’s discord. Some of OpenAI staff is present there and asks all those who have this issue to DM them their account’s email.