Hi,
My account was on pay as you go model till yesterday. I have spent monthly at least $4000 / month for API. I was using tier 4.
Suddenly my account got reset to free tier. Due to which I need to add credits in the account but due to which now Usage Limit is $120 / month.
If anyone has experienced this kind of issue recently, kindly advise.
Also, request support to see the issue in detail and please revert the changes in my account to tier 4 as it was.
Thank you
See if you didnāt accidentally select the wrong organization in the UI, upper left of the platform site. Some accounts have a second org āpersonalā, besides those from invitation.
Payments also go only to the selected org.
Do existing API keys that were in use now return the tiny rate limit of tier-0 in the API call header?
Hi, Thanks for reply.
It seems that my previous organization is deleted or unavailable. Because now I see only 1 organization called as āPersonalā which does not have any previous payment method and invoice history and usage settings.
Previously there was different organization name. now it has only 1 organization.
It might have been stolen from you by a hacker with your login. They can set themselves as owner on their account when sending an invite, and then demote or remove you.
I would swiftly get in contact with OpenAI, using āhelpā in the menu to have it restored, with any info about the org ID and name that you retain.