Hello OpenAI Community and Staff,
I am writing this to demand transparency regarding my deactivated account (Case Number: 10740307 / Case ID: C-cqTCLspRuang).
My account was flagged and deactivated exactly during the billing and Codex background-usage glitch week (which Tibo recently posted about). The system was hitting endpoints retrying background suggestions rapidly on its own, which was clearly an internal OpenAI bug, not user abuse.
Despite this, my appeal was just automatically denied by an “AI-assisted support” message with zero human explanation, stating the decision is upheld.
As a developer relying on Codex for production workflows, this is completely unacceptable. How can any developer trust OpenAI services with their business when accounts can be permanently terminated with zero warnings and zero specific reasons, even when the termination aligns perfectly with a known internal system malfunction?
I need a real human developer or Trust & Safety engineer to audit this case, rather than leaving it to a broken automated sweep script.
Has anyone else successfully escalated an unfair ‘upheld’ ban to a human engineer during this week?