Have looked up and down for more information on ZDR for the OpenAI API product and eligible endpoints. Have submitted sales requests as directed, here , multiple times, and followed up on those follow ups. No settings in the OpenAI account portal, no concrete language in privacy or data policies, no…

If you require a ZDR agreement because you are processing PHI you can request a BAA at baa@openai.com , once you have that you’ll at least have a point of contact with whom to broach the subject of a ZDR agreement. If you just want a ZDR because you just want one, that will likely be a steeper hill …

Yeah, we’re a healthcare company and a user may or may not unintentionally discuss PHI with some semblance of GPT. Thanks for the info, will look into that. Appreciate it.

Hello everyone, we are an EU payment service provider facing a similar issue. Although we don’t handle healthcare information, we are considering integrating the OpenAI API to process financial data. This integration aims to enhance our communication processes with customers when suspicious transact…

My understanding is that the zero data retention option is use case specific and hence not limited to healthcare providers. It might simply take some time for the OpenAI team to get back to your specific query. I would give it a few more weeks.

Thank you for your response. I should have mentioned that we have repeatedly contacted sales since November 2023 but have not received any reply. We also reached out to baa@openai.com and received a prompt response; however, it only addressed HIPAA-related queries.

Thank you, but we have already tried those methods. I think the next step is to submit an information notice to our customers.

Hello Moglial, have you received any response from them yet?

This does seem to be a Catch-22. I am working with a Healthcare company that wants to use APIs to assess their data. We cannot become a partner without knowing prompts that may contain sensitive info are not retained. The documentation says OpenAI only responds to trusted partners. How can we be…

I’m an attorney in a similar situation. We deal with protective orders and HIPAA compliance due to the medical records used in litigation. How did this pan out and/or how long did it take to get resolved?

Zero Data Retention Information

API

jr.2509 April 15, 2024, 7:43am 7

Take a look at the thread below - it has some additional insights from others, in particular here and here. Unfortunately not necessary with a successful outcome but it indicates an alternative path you might want to take to reach out to OpenAI regarding the request.

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Zero Data Retention Information

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