I received an email from OpenAI claiming that I had requested a refund.
This is not true. I sent a request to OpenAI asking why I had lost access to the Pro model for 3 days without any justification, and made them aware that it was not stated anywhere on the website when I purchased the Pro subscription that there were any restrictions on using the Pro model. I asked OpenAI to clarify this.
What OpenAI is doing is removing my subscription with claims that I had requested it, which is not correct.
OpenAI also claims that I have received a refund, which is also not true. When I asked about this, OpenAI claimed that it could take up to 10 (!) days before I received a refund.
I made OpenAI aware that it was causing me major problems as I use ChatGPT for my work. The response from customer service was simply that they were sorry about this and that I would receive a refund. Customer service has not attempted to resolve the issues despite my not asking them to cancel my subscription and refund my money.
OpenAI: Can you please clean up the mess? I see others have experienced the same thing.