Without warning, OpenAI downgraded my subscription from Pro to Free

[SveinKH]

I received an email from OpenAI claiming that I had requested a refund.

This is not true. I sent a request to OpenAI asking why I had lost access to the Pro model for 3 days without any justification, and made them aware that it was not stated anywhere on the website when I purchased the Pro subscription that there were any restrictions on using the Pro model. I asked OpenAI to clarify this.

What OpenAI is doing is removing my subscription with claims that I had requested it, which is not correct.

OpenAI also claims that I have received a refund, which is also not true. When I asked about this, OpenAI claimed that it could take up to 10 (!) days before I received a refund.

I made OpenAI aware that it was causing me major problems as I use ChatGPT for my work. The response from customer service was simply that they were sorry about this and that I would receive a refund. Customer service has not attempted to resolve the issues despite my not asking them to cancel my subscription and refund my money.

OpenAI: Can you please clean up the mess? I see others have experienced the same thing.

[OpenAI_Support]

Yeah, that’s definitely frustrating.

If you can share the case number, I’ll take a look and see what’s going on from there.

- Avinash

[SveinKH]

Hi Avinash,

Thank you, Case Number is: 09188862

Regards Sveinung

[SveinKH]

Hello again,

The response from OpenAI has become absurd. Customer service denies having canceled my subscription, but now claims that there were problems with payment that caused my subscription to be canceled.

I have an email from that documents that OpenAI refunded the payment after claiming that I had requested that the subscription be canceled - which is not true.

Attached is the receipt that documents that I had paid for the pro subscription on May 20, 2026.

The email from OpenAI informing me of the cancellation and refund, documents, together with the receipt that I had paid for the Pro subscription on May 20, 2026, that it is OpenAI that has canceled my subscription manually, and that it is not due to a lack of payment on my part.

Could you please clear this up?

Thanks in advance

Regards
Sveinung