Why do I still have free quota recently, but I was sent an email to remind me that the quota has been used up?

I log in to my account to check, but there is still a credit on the account. But I was sent an email to remind me that the quota has been used up.

1 Like

Welcome to the forum,
For account related issues please use OpenAI Help Centre in the bottom right corner is a message icon. image click the icon and enter your issue, the bot will take your details and a member of the account support team will get back to you, it may take several weeks due to the number of people currently using the system.